Help CenterCool-off periods allow for the temporary suspension of marketing communications for a predefined duration. During this time, the customer will not receive promotional messages unless explicitly bypassed for transactional purposes.
Bypassing Cool-Off Periods for Transactional Communication
- Cool-off periods can be bypassed in the same way as opt-outs and unsubscribes when sending transactional messages.
- For more details, refer to the Transactional vs. Marketing Communications guide.
Enabling Cool-Off Periods via API
- The Player Status API method can be used to enable a cool-off period for a specific timeframe.
- Once applied, the system will automatically block all marketing communication (unless bypassed) until the cool-off period expires.
✅ For technical details on how to send a cool-off request via API, refer to the Server-Side API Documentation in the logged-in Resource Centre.