Help CenterThe CRM is designed to support multi-brand and multi-market operators, enabling users to efficiently create, execute, optimise, and replicate journeys across multiple brands.
With a few clicks, a journey can be copied from one brand to another, eliminating the need for manual reconfiguration. This feature significantly reduces setup time and ensures consistent automation strategies across brands.
Benefits of Copying Journeys Across Brands
✅ Faster Deployment – Configure a journey once and quickly replicate it.
✅ Consistency – Maintain uniform automation strategies across multiple brands.
✅ Optimisation – Test and refine a journey before scaling it across other brands.
Step-by-Step Guide to Copy a Journey
1. Access the Journeys Section
- Navigate to Campaigns → Journeys.
- Locate the journey you want to copy.
2. Copy the Journey
- Click on the menu options next to the journey.
- Select Copy To.
3. Choose the Destination
- Copy the journey to:
- The current brand (creates a duplicate within the same brand).
- A specific brand (copies the journey to a selected brand).
- All available brands (replicates the journey across every brand in the CRM account).
The ability to seamlessly copy journeys across brands enhances operational efficiency, ensuring that automated workflows can be rapidly launched, tested, and scaled within a multi-brand environment.