How Player Flushing Works

The Player Flush function permanently removes all confidential data from a customer account while disabling all communication—both transactional and marketing. However, flushing an account does not delete reports, analytics, or associated data related to the player. Instead, it removes only confidential information, including the player's name, surname, mobile number, and email address.

⚠️ This action is irreversible unless the account is reinstated using a Player Update API call.

When to Use Player Flush

• When a customer permanently self-excludes from services.
• When a customer account is closed and data retention is no longer required.

Reinstating a Player Account

If an account needs to be reinstated after a Player Flush:

1. Send a Player Update API call with the required player data.
2. The account will be restored with the provided information.

⚠️ For detailed API implementation, refer to the Server-Side API Documentation available in the logged-in Resource Centre.