Unsubscribed List

Unsubscribes Management

The unsubscribe management feature (from the right nav menu, Unsubscribes) allows users to view and manage customers who have opted out of receiving communications via email or SMS.

• Automatic Exclusion:
  • Any customer who unsubscribes is automatically excluded from receiving messages on the respective channel (email/SMS) when running campaigns or journeys.
• Bypassing Unsubscribes (Transactional Messages):
  • To send transactional communications to unsubscribed users, refer to the Transactional vs. Marketing Communications guide.

Viewing Unsubscribed Customers

1. Filter Options:

   • Select a date range.
   • Choose a specific campaign or select "All".
   • Click "Reload" to display results.

2. Review the List:

   • The system will display a list of unsubscribed customers.

3. Exporting Data:

   • Users can export the list to CSV format, which includes:
     • playerID
     • The campaign from which the customer unsubscribed
     • The unsubscribe date
   • No confidential data is included in the export.

Managing Unsubscribed Customers

• Removing a Customer from the Unsubscribe List:
  • Click the X icon next to the customer to remove them.
• Searching for a Specific Customer:
  • Use the filter area to search by playerID.

ℹ️ Click here for further information on How to Configure Unsubscribe Links.